(1) All prices are exclusive of VAT, taxes, duties, customs and other charges and fees.

(2) Maison Zoe will only cover extraordinary costs that arise in the country of dispatch, Germany.
Other costs, such as customs duties, customs control (physical or scan control) which are incurred during arrival in the country of destination are to be paid by the buyer.

(3) Our Products are sold at the current price of the day of the order. Maison Zoe reserves the right to adjust prices at any time in case of changes in customs duties, levies, taxes, handicraft costs, currency conditions or other terms and conditions

(4) The delivery costs depend on the total weight of your order. Based on the zone, a fixed amount and cost per kg is calculated. The zones can be found in at the bottom of this page.

(5) All fragile products are packed with foam sheets, wrapping bubbles or paper. Drop Proof has been tested and passed.

(6) For parcel and container shipping we use cardboard boxes. If the buyer wishes the delivery additionally on pallets, he must mention this in the checkout before confirming the order under Order note. Maison Zoe grants the booking on pallets from 3000€ order in the shopping cart.

(7) Maison Zoe charges an extra fee of 15€ per wooden pallet and 20€ per plastic pallet. The buyer gets a separate invoice with the calculation of pallets qunatity needed for the order.

(8) Any request to change a purchase order needs to be received by Maison Zoe within 3 working days from receipt of order confirmation to avoid any cancellation fees. In case the products have already been dispatched, a fee for the return of the products shall be paid by the Buyer.

(9) Without any permission of Maison Zoe, the Buyer may not sell the products under the total RRP( Recommended retail price). Our minimum total RRP are available on our customer online shop www.maison-zoe.com or can be sent to the Buyer upon request via email.

(10) The Buyer has the possibility of payment by bank transfer, direct debit, paypal or credit card (Visa and Mastercard).

(11) If the Buyer has chosen Bank transfer, he undertakes to pay the purchase price immediately after conclusion of the contract.


Maison Zoe uses the delivery service of DHL, Hermes, UPS and DPD.

Unless otherwise confirmed by MAISON ZOE in writing, the products shall be delivered as follows:

1) If the stock in the product description noted as in stock, then it is ready for shipment within 1 to 3 days.

2) If the stock in the product description noted as backordered and the total order of the Buyer is less than 2000€, then it is ready for shipment within 4 to 6 weeks.

3) If the stock in the product description noted as backordered and the total order of the Buyer is more than 2000€, then it is ready for shipment within 4 to 8 weeks.

(4) The exact delivery date depends on the zone to which the order is to be delivered. The Buyer will receive an E-Mail with the shipping confirmation. The different zones can be seen on Packing & Shipping page.

(5) In case of Bank transfer, we will start working on your order after receiving a proof of the Bank transfer.

(6) If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period shall end on the next working day.

We ship to the following country, please check your shipping zone to understand more our calculation

Our Shipping Prices are based on weight

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